|
Problem Solving
Download
or Starting iCONCommunicator™
Is Your iCONCommunicator not working properly?
If you are having trouble with your Communicator, it is possible
that your settings have become corrupted. Please click
here to refresh your computer's settings. This will allow
the software to re-install the next time you enter an iCON
Center
Clear Cookie
You might need to uninstall your iCON cookie which will allow
you to reinstall a new client. Just click here
to uninstall the cookie.
Connections
- If
you use firewall software it can be required to respond
to its prompt to grant permission when the Communicator
needs to connect to the iCONCommunicator™ servers.
- You
might be running an Internet Accelerator application.
These applications configure your browser and network settings
with proxy configurations that are very complex in a way
the iCONCommunicator is sometimes unable to understand.
Try disabling the software and try again to connect to the
iCONCommunicator™ servers.
- For
some very complex auto-proxy configurations, the iCONCommunicator
will be unable to determine the IP address of the proxy
to use. Specifying your proxy server directly in the proxy
settings of your browser will solve the problem to connect
to the iCONCommunicator™ servers.
- You
might not have an active connection to the Internet.
Error
messages
'Alias
in Use'
Someone else is in the iCON Center with
the name you want to use, you will have to change your entry
name.
'you must enable cookies'
Receiving cookies must be enabled
to use the iCONCommunicator™. To enable your cookies
you have 2 options:
- Click
on Edit, and add as allowed sites: "howudodat.com"
and "download.howudodat.com" (without the quotes).
These are the names of our download servers. Click on apply,
then ok.
- Start
MSIE, go to Tools > Internet Options > Click on the Privacy tab and lower your settings
(not recommended)
'msg=&close=1'.
Simply change (or add) a character in your iCON Center name
and enter again.
'Unable
to Launch' or 'invalid page fault'
In the browser menu, go to Tools > Internet Options, then click on Delete Files in the dialog box. After deleting try opening the iCONCommunicator™ again .
System
Requirements
The PC that you operate to run the iCONCommunicator™ software has to meet the following minimum configuration standards.
| |
Minimum |
Recommended
|
| Microprocessor |
Pentium
III® or compatible |
Pentium
III® or compatible |
| Memory |
64
MB of RAM |
128
MB of RAM |
| Operating
System |
Microsoft
Windows 98® or higher version |
Microsoft
Windows XP® or higher version |
| Screen
Resolution |
800
x 600 |
1024
x 768 |
| Web
Browser |
Internet
Explorer 6®
or higher version |
Internet
Explorer 6®
or higher version |
| Internet
Connection |
56.6
Kbps Dial-Up
Internet Connection |
Broadband
Cable or DSL
Internet Connection |
| Minimum
Free Hard Drive Space |
2
MB |
2
MB |
|
